Shipping policy
Processing Time
- Orders are processed within 4-5 business days (excluding weekends and holidays).
- Portland, Oregon, orders are processed the same day or the next day based on the weather conditions
- You will receive a confirmation email with tracking information once your order is shipped.
Shipping Rates & Delivery Estimates
We offer fast and reliable shipping options:
- Standard Shipping (5-7 business days) – Fee based on region
- Expedited Shipping (2-4 business days) – Additional cost applies
- Express Shipping (1-2 business days) – Additional cost applies
Delivery times may vary based on location and unforeseen delays.
International Shipping
- We currently do ship internationally.
- International orders may be subject to customs fees or duties, which are the buyer’s responsibility.
Order Tracking
- Once shipped, you will receive an email with tracking details.
- If your order hasn’t arrived within the expected timeframe, please contact us at contactus@playandponder.com.
Lost, Delayed, or Damaged Shipments
- If your package is lost or significantly delayed, please get in touch with us at contactus@playandponder.com.
- For damaged items, send us photos, and we’ll arrange a replacement or refund.
Address Changes & Delivery Issues
- Please double-check your shipping address before placing an order.
- If there’s an issue, contact us immediately so we can update it before shipping.
For any questions, feel free to contact us at contactus@playandponder.com.